Smartcat for Salesforce: Seamless Ticket & Task Translation

Empower your Salesforce customer service and product teams to handle tickets and tasks in any language. Our expert-enabled AI Agents deliver fast, reliable translations while bridging language gaps.

20% of the Fortune 500 trust Smartcat’s AI agents for smarter, scalable localization:


70%

ROI Savings

Rely on AI and reviewer expertise to streamline translation and boost returns without compromising quality.

400%

Faster Turnaround

Our system translates and updates content in real-time, cutting delays significantly for your global teams.

95%+

Translation Accuracy

Our AI Agents continuously learn from reviewer feedback to ensure precise, on-brand localization in seconds.

Enhance Your Localization Strategy

Our AI Agent extracts, translates, and formats your app and product content automatically. It learns from Smartcat’s extensive database and adapts to your glossary to match your brand tone.

Localize App Content in Moments

Quickly localize app pages with region-specific texts and visuals. Connect with your CI/CD pipeline to keep translations up-to-date effortlessly.

Connect Your Tools

Our API works with more than 80 file formats and connects with popular tools like Figma, Adobe, and WordPress. Keep your translations flowing seamlessly.

Collaborate in One Place

Invite your team or expert reviewers from Smartcat Marketplace. Track updates and automate quality checks so everyone stays informed.

Quickly Connect Your Essential Apps

Set up integrations with a few clicks using our ready-to-go list. Can’t find your tool? Tell us and we’ll help connect it!

The Translation Process

1

Set Your Goal

Decide which content needs translation—from Salesforce tickets to product updates. Our AI Agent understands the full scope to guide the process.

2

Translate and Adapt

The Agent reviews your files, translates, formats content to match your style, and performs quality checks ensuring brand consistency.

3

Review and Improve

Your reviewers check the content and offer feedback as the Agent learns for future projects. The result is ready-to-use localized content.

Your AI Translation Manager for Salesforce

Product

Engineering

Localization

Design

Launch products in new markets easily

Smartcat helps product teams deliver on time around the globe. Automate extraction, translation, and sync so you never miss a launch.

Book a demo

Julia Emge

Head of Translations

“We’ve been able to increase our productivity by 50% while reducing our outsourcing costs by 50%.”

Trusted by Global Teams

+30%

ROI

Boost your project output by 30% using the same resources.

66%

More Sales

Speed up translations to engage customers in their language and drive sales.

400x

Faster Turnaround

Use our smart workflows for near-instant localization and quicker go-to-market.

Advanced Security for Your Localization

Smartcat protects all your content—from UI text to support docs—with built-in encryption and strict access controls, ensuring your data remains safe.

Ready to Translate and Launch Globally?

Discover how our Salesforce translation manager helps your team work across markets simultaneously.

Frequently asked questions

What is Smartcat?

Smartcat’s AI Agents are smart assistants that handle multi‑step translation tasks. They work on content like Salesforce tickets and product updates, continuously learning from reviewer feedback.

What are AI agents?

They are intelligent tools pre‑trained on specific workflows, adapting to your team’s style and terminology for reliable results.

How do AI agents help with product and engineering tasks?

They translate and adapt Salesforce tickets, support docs, and technical texts in real‑time, reducing delays and manual work.

Why use AI agents for multilingual content?

They offer faster turnaround, consistent quality, and easy collaboration so you can publish content in any language simultaneously.

What is product localization and why is it important?

It adapts every part of your product to meet local market needs, ensuring that language, design, and compliance are spot‑on.

What is a localization strategy?

A plan that outlines how you'll adapt content for different regions, including glossaries, quality steps, and centralized workflows.

What are the common challenges in product localization?

Issues like inconsistent terminology, scalability, and design mismatches. Smartcat’s workflow addresses these with centralized, AI‑enhanced processes.

How does localization testing work in Smartcat?

The Agent performs formatting and glossary checks automatically, with reviewer QA available directly in the platform or via the Marketplace.

How secure is Smartcat?

We use strong encryption, role‑based access, and GDPR compliance to protect your data every step of the way.

Sources

  1. McKinsey & Company. (2024). Superagency in the workplace: Empowering people to unlock AI’s full potential at work. https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/superagency-in-the-workplace-empowering-people-to-unlock-ais-full-potential-at-work

  2. MIT News. (2024). MIT researchers develop efficiency training for more reliable AI agents. https://news.mit.edu/2024/mit-researchers-develop-efficiency-training-more-reliable-ai-agents-1122

  3. Stanford HAI. (2025). AI Index Report 2025. https://hai.stanford.edu/ai-index/2025-ai-index-report

  4. OECD. (2024). The Impact of Artificial Intelligence on Productivity, Distribution and Growth. https://www.oecd.org/en/publications/the-impact-of-artificial-intelligence-on-productivity-distribution-and-growth_8d900037-en.html

  5. Middlebury Institute. (2024). Eight key insights on AI and the future of translation and interpretation. https://www.middlebury.edu/institute/news/eight-key-insights-ai-and-future-translation-and-interpretation

Smartcat

Software Localization Tools,Translation Management,Computer-Assisted Translation,Website Translation Tools

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