Zendesk translation plugin
Localize support articles using adaptive AI agents that learn from your brand voice for high-quality, consistent content in 280+ languages.
Set up your Zendesk integration in minutes
1
In Zendesk, enable token access and generate an API token from your admin settings.
2
In Smartcat, create the integration using your Zendesk subdomain and API token.
3
Choose your source and target languages, then configure your preferred workflow.
4
Translate content with Smartcat’s AI agent, and review it directly in the built-in editor.
5
Click to sync translated articles back to Zendesk—no manual uploads required.
Why localize Zendesk with Smartcat?
Instant AI translation
Deliver multilingual help articles in seconds with adaptive AI that improves over time
Seamless sync
Push translations back to Zendesk with one click to reach a global audience fast.
Custom workflows
Build flexible workflows to fit your needs with customizable AI agents and human reviewers.
Smartcat’s Zendesk plugin for a positive global impact
Ensure effective communication with international customers by seamlessly translating help articles with Smartcat.
Simplify Zendesk localization processes and improve translation quality with Smartcat's integration.
Streamline integration setup and management, empowering your team to efficiently localize Zendesk content.
Don’t just take our word for it
Expondo is driven by technology, so we wanted a system that could easily integrate with our existing tools, such as our product information and customer support platforms. Smartcat enables us to achieve this
”Explore case study →
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Frequently Asked Questions
What is Smartcat?
Smartcat is a global content platform powered by expert-enabled AI agents. It helps enterprises scale multilingual content, expand into new markets, and increase ROI through seamless collaboration between AI and human teams.
How does the Smartcat-Zendesk integration work?
Smartcat connects directly to your Zendesk help center, allowing you to pull support content into Smartcat for translation. You can do this manually or schedule automatic syncs. Once inside Smartcat, you can manage translations, assign roles, and customize workflows. When finished, push your translated articles back to Zendesk with one click—or automate the sync entirely.
Can I customize languages and workflows with this integration?
Yes. Choose any of Smartcat’s 280+ supported languages and tailor the workflow to fit your needs. Whether you prefer AI-only, human review, or a hybrid approach, Smartcat adapts to your content goals and team structure.
Does Smartcat update translated content automatically?
Yes. When you update an original Zendesk article, your Smartcat AI agent detects the change and flags the translation for update, so your multilingual help center always stays current without manual rework.
How can Smartcat enhance translation quality?
Smartcat combines adaptive AI with powerful QA tools. Translation memory ensures consistency, while integrated glossaries keep brand terminology accurate across every language. You can also add human reviewers or hire from the Smartcat Marketplace.
Is setup easy?
Yes. Enable API token access in Zendesk, connect to Smartcat, choose your languages, and start translating. Our Help Center provides step-by-step guidance to get you up and running fast.
Can I collaborate with multiple translators on a single project?
Smartcat’s Zendesk plugin supports collaboration among multiple translators, allowing users to assign different sections of their Zendesk help articles to individual translators or translation teams. This collaborative approach enhances efficiency and enables users to manage complex localization projects with ease.
Can I track the progress of translations within Smartcat?
Yes, Smartcat provides real-time updates on the progress of translations within its platform. Users can easily track the status of their localization projects, including details on which articles have been translated, which are in progress, and which are pending review. This visibility allows users to monitor project timelines, identify potential bottlenecks, and ensure timely delivery of translated content.
Does Smartcat support integration with other third-party tools?
Yes, Smartcat offers integration capabilities with a variety of third-party tools and platforms to enhance its functionality and streamline workflows. Whether you need to integrate with project management tools, content management systems, or other tools, Smartcat provides flexible integration options to meet your needs. This allows users to leverage their existing tools and workflows within Smartcat's platform, maximizing efficiency and productivity.
Can I access translation memory and glossary features within Smartcat?
Yes, Smartcat includes robust translation memory and glossary management features to support translation consistency and efficiency. Translation memory stores previously translated segments for reuse, while glossary management allows users to maintain a centralized repository of preferred terminology. By leveraging these features, users can ensure consistency across translations, improve translation quality, and streamline the localization process.
How does Smartcat handle file formats and multimedia content within Zendesk help articles?
Smartcat is equipped to handle a wide range of file formats commonly used in Zendesk help articles, including HTML, Markdown, and plain text. Additionally, Smartcat supports the translation of multimedia content embedded within help articles, such as images and videos. Users can seamlessly translate text within multimedia elements using Smartcat's dedicated editor, ensuring that all aspects of their Zendesk help articles are accurately localized for their target audience.