Upgrade Your Zendesk AI with Smartcat AI Agents

Enhance your support beyond the standard zendesk ai agent assist. Smartcat provides advanced AI agents for a truly global, multilingual customer experience.

Trusted by 25% of the Fortune 500 for enterprise AI solutions and global content translation.


How AI Agents Revolutionize Your Workflow

70%+

Reduced Costs

Save significantly by using AI agents instead of traditional translation services.

50%

Greater Throughput

Produce more multilingual content with your existing workflow automation resources.

100%

Assured Quality

Maintain a consistent brand voice with AI agents that learn from your team's feedback.

Explore Our Library of Purpose-Built AI Agents

Get Started with AI Agents in 4 Simple Steps

1

Choose Your AI Agents

Select the right agents for your needs, whether for content creation, translation, or publishing.

2

Configure Your Workflow

Connect your agents into a smart workflow. This removes manual steps between creation, translation, and review.

3

Review and Train the Agent

Your team or experts from Smartcat Marketplace can provide feedback to improve the AI's performance and ensure quality.

4

Scale Your Content Globally

Launch your content in all markets and languages. The AI agents help you maintain consistency and quality while reducing time-to-market.

The Premier AI Agent Platform for Global Content

9.6/10

for ease of setup

9.3/10

for ease of use

1,000+

global corporate clients

20%

of the Fortune 500

Customer Success with AI Automation

70%

less time on file prep

See how Smith+Nephew improved multimedia localization with Smartcat's intelligent automation.

30%

more translation output

Discover how Babbel expanded its content reach using autonomous agents while keeping a consistent brand voice.

50%

more productive workflows

Learn how global companies get better results with fewer resources by using Smartcat's AI agent directory.

Smartcat's automated project management and AI translations save me so much time and work. Once they are set up I can leave them to do their thing. All of these features work really well together.

Michelle Quirke

Program Engagement Manager

Elevate Your Global Content with AI Agents

See how Smartcat's AI agents can help you create, translate, and publish multilingual content faster with workflow automation.

Frequently Asked Questions

How does Smartcat improve on a zendesk advanced ai agent?

Smartcat gives you more flexibility and better capabilities. Our solution enhances or replaces the standard zendesk ai agent assist, allowing you to build custom workflows, integrate with more systems, and support over 280 languages for a superior global customer experience.

What is an AI agent directory?

An AI agent directory is a library of AI solutions for different business needs. Smartcat’s directory provides agents for content creation, AI translation, and localization that work together in one automated workflow.

How are AI agents different from standard AI?

AI Agents are designed for complex, multi-step tasks. They can operate on their own and at scale. Unlike basic AI, like what you might find with the zendesk ai agent essentials, Smartcat's agents learn from human feedback to match your brand voice and quality standards.

What kinds of AI agents are in Smartcat's directory?

We offer agents for content creation, AI translation, voice AI, software localization, and workflow automation. Our 8 pre-built agents include:

  1. Document Translation

  2. PDF Translation

  3. Media Translation

  4. Learning Content

  5. Image Translation

  6. Website Translation

  7. Software Localization

  8. Quality Assurance

Each category offers tools for different industries and content types.

Can I build custom AI agents in Smartcat?

Yes. Smartcat includes an Agent Builder that lets you create custom agent workflows for your specific needs. This is useful for businesses with unique requirements, from tech to specialized applications like Zomato AI agents for food service, and is completely private to your organization.

Can I integrate Smartcat's AI with my current systems?

Yes, Smartcat provides many integration options for content management systems, learning platforms, and marketing tools. Our API and connectors let you add smart automation to your existing workflows.

How secure is the Smartcat AI platform?

Smartcat uses enterprise-level security with SOC 2 Type II compliance. We use end-to-end encryption and data protection to keep your content safe at every step.

How fast can I start using agents from the directory?

Most customers can set up their first autonomous agents within days. Our platform has an intuitive interface and guided setup to help you get started quickly.

Can AI agents handle specialized industry content?

Yes. Smartcat’s AI Agents can be trained on your industry's specific terms and content. This helps them perform well with learning content, marketing materials, and technical documents.

Sources:

  1. Vaccaro, M., Almaatouq, A., & Malone, T. (2024). When combinations of humans and AI are useful: A systematic review and meta-analysis. Nature Human Behaviour, 8, 2293–2303. https://doi.org/10.1038/s41562-024-02024-1

  2. McKinsey & Company. (2021). The value of getting personalization right—or wrong—is multiplying. https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/the-value-of-getting-personalization-right-or-wrong-is-multiplying

  3. Stanford HAI. (2025). AI Index Report 2025. https://hai.stanford.edu/ai-index/2025-ai-index-report