Salesforce Service Cloud Translation Plugin
Easily translate customer interactions, support documentation, and more while maintaining your workflow efficiency.
Unlock multilingual support with Smartcat’s Salesforce Service Cloud Integration
Automate translations of support tickets, knowledge base articles, and customer inquiries to provide faster, more accurate, and consistent responses in any language—all without disrupting your workflow
How to set up the integration
Set up the integration workflow in four simple steps
1
Install the Smartcat Connector
Upload and install the Smartcat connector package in Salesforce Service Cloud through the AppExchange.
2
Configure Global Settings
Set up a global configuration in Salesforce’s Cloud Services, linking it to Smartcat using your Account ID and API Key.
3
Validate the Connection
Confirm the integration is active by testing the connection. You can also choose project templates for translation workflows within Smartcat.
4
Set Default Translation Provider
Enable AI translations and AI human workflows to ensure streamlined, automatic translations for support tickets and knowledge base articles.
Why translate your Salesforce Service Cloud content with Smartcat?
Increase Productivity
Smartcat’s integration automates translations directly within Salesforce, eliminating manual tasks and saving valuable time.
Ensure Uniformity
Translation memory and glossaries guarantee uniformity across all content, applying real-time updates to ensure your brand voice remains consistent.
Foster Team Collaboration
With Smartcat’s unlimited user access, teams can collaborate on translations without additional costs, centralizing the entire translation process.
Smartcat empowers all kinds of teams
Localization Manager
Gain comprehensive control over your translation workflows within Salesforce Service Cloud, utilizing Smartcat’s powerful integrated platform.
Marketer
Expand your global reach by automating translations directly within Salesforce Service Cloud, ensuring your brand message is consistently conveyed in every language.
Project Manager
Simplify project management with Smartcat’s unified solution, effectively managing all translation tasks from one user-friendly interface.
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Sign up now to be the first in line for the plugin
Take the first step to skyrocket your Salesforce Service Cloud translation results!
Simply register your interest and we’ll let you know once we release it.
Frequently Asked Questions
How does Smartcat’s integration with Salesforce Service Cloud work?
Smartcat allows you to send content for translation directly from Salesforce and automatically syncs the translated content back into the platform, streamlining your support operations.
Can I translate support tickets?
The plugin supports translating support tickets, knowledge base articles, and more, ensuring comprehensive localization across all customer touchpoints.
Does the integration use translation memory?
Smartcat uses translation memory and glossaries to ensure consistency. Updates made by your team are applied in real-time to maintain a uniform brand voice.
How do I track translation projects?
You can manage and monitor translation projects within Salesforce, keeping an eye on progress and ensuring timely delivery.
Is the Smartcat Service Cloud integration secure?
Smartcat uses industry-leading encryption and is fully compliant with data protection standards, including SOC-1, SOC-2, and SOC-3. Your data is securely processed and stored, ensuring maximum privacy and security.
Can I automate translation workflows for specific tickets or articles?
Absolutely! You can set up automation rules within Salesforce to route specific tickets, inquiries, or articles to Smartcat for translation based on language detection, customer region, or other predefined criteria.
How does Smartcat handle translation quality?
Smartcat combines AI-powered translation with human review options. You can leverage Smartcat’s network of over 500,000 professional translators to review and fine-tune translations, ensuring the highest quality and consistency across all languages.
Can I use my existing translation memory and glossaries?
You can easily import your existing translation memories and glossaries into Smartcat. The platform will apply these assets automatically to new translation projects, ensuring consistency with your past work.
How scalable is the integration for large projects?
The Smartcat integration is built to handle projects of any size. It supports scalable workflows for managing large volumes of content across multiple languages, while ensuring efficient collaboration and task assignment within your team.
What types of content can I translate with this integration?
You can translate a variety of content types, including support tickets, customer inquiries, knowledge base articles, case communications, and more. The integration is designed to support all your customer-facing content within Salesforce Service Cloud.
How can I track the progress of my translations?
You can monitor the status of translations directly within the Salesforce Service Cloud interface. The dashboard provides real-time updates on the progress of all active translation requests.
Does the integration support multiple languages simultaneously?
Yes, the Smartcat integration allows you to translate content into multiple languages simultaneously, making it easy to handle multilingual support requests from global customers.
Can I customize the translation workflows?
Yes, Smartcat’s integration offers flexible workflows, allowing you to define custom translation processes, set deadlines, and choose between AI-only translation or AI with human review.