Transform your servicenow virtual agent ai into an intelligent search powerhouse. Our platform enables your teams to create, translate, and deploy accurate knowledge base content, delivering instant, effective self-service for every user.
25% of the Fortune 500 trust Smartcat's enterprise AI platform to power their global content and support operations.
70%+
Cost savings
By automating content creation and localization for your knowledge base, reducing reliance on costly support tickets.
50%
increased throughput
Enable your Marketing and L&D teams to produce more multilingual support content with existing resources.
100%
quality assurance
Ensure consistent, high-quality answers with a virtual assistant ai agent that learns from your team's feedback.
PDF Translation Agent
Extract text from static PDFs, translate it, and rebuild the document with your original layout and design.
Document Translation Agent
Translate editable documents — like Word, Google Docs, or training guides — while preserving formatting, structure, and brand voice.
Learning Content Agent
Create and translate learning content — including training modules, quizzes, slide decks, and internal documentation — all in one workflow.
Media Translation Agent
Translate spoken content in audio and video files into multiple languages. Outputs include subtitles or voiceover, depending on your needs.
Image Translation Agent
Detect and translate text inside image files, then rebuild the image with the translated content in place — no manual design work needed.
Website Translation Agent
Automatically translate website content while preserving structure, formatting, and brand voice.
Software Localization Agent
Translate UI elements like buttons, menus, tooltips, and in-app text — so your product experience is consistent across every language.
Quality Assurance Agent
Automatically review translated content for accuracy, formatting, tone, and brand alignment before it goes live.
1
Connect to your ServiceNow instance
Securely link your ServiceNow knowledge base to the Smartcat platform. Our seamless integration requires no complex coding, getting you started in minutes.
2
Configure your content workflow
Define how your ai agent virtual assistant will create, translate, and review knowledge base articles, ensuring a fully automated and efficient process from start to finish.
3
Train the AI with expert feedback
Use feedback from your team or our marketplace experts to continuously improve the accuracy and relevance of the servicenow virtual agent ai search, ensuring brand voice and quality.
4
Deploy and scale globally
Activate your enhanced ai search in virtual agent servicenow and deliver superior, multilingual self-service support to all your users across the globe.
Marketing
L&D Content
Documentation
Customer Service
for ease of setup
ease of use
global corporate clients
of the Fortune 500
70%
reduction in file preparation time
By automating knowledge base content workflows, Smith+Nephew significantly reduced the manual effort required to support global teams.
30%
increased translation output
Discover how Babbel used automated, multilingual content to expand their reach, a strategy that directly translates to improved self-service support.
50%
higher productivity with workflow automation
Learn how our workflow automation helps global organizations achieve higher productivity, deflecting support tickets and empowering users.
Smartcat's automated project management and AI translations save me so much time and work. Once they are set up I can leave them to do their thing. All of these features work really well together.
”Explore case study →
Discover how Smartcat's ai search in virtual agent servicenow can help you create, translate, and publish superior multilingual knowledge base content through intelligent workflow automation.
It's an end-to-end solution designed to enhance your ai search virtual agent servicenow. Smartcat goes beyond simple search by providing a platform to create, translate, and manage your knowledge base content, ensuring your virtual assistant ai agent delivers accurate, multilingual answers every time.
Our platform integrates with your ServiceNow instance. It uses a suite of AI Agents to understand user intent, search across your entire federated knowledge base, and provide relevant answers. An ai search behavior analysis agent also identifies content gaps, prompting the creation and localization of new articles to continuously improve performance.
Unlike standard AI, Smartcat's AI Agents are purpose-built for complex, multi-step enterprise workflows. They don't just find information; they help create, translate, and maintain it. Our ai agent virtual assistant learns from human feedback, adapting to your brand voice and quality standards to ensure a superior self-service experience.
Yes. Multilingual support is at the core of our platform. Smartcat enables you to translate your entire knowledge base and serve content to users in their native language, all within a single, automated workflow. This makes it a powerful tool for global enterprises looking to improve their servicenow virtual agent ai.
Our agents can process and translate a wide variety of content formats, including documents, PDFs, media files, and website content. This means your ServiceNow knowledge base isn't limited to simple text articles; you can provide rich, multimedia support content to your users.
No, our integration with ServiceNow is designed for ease of use. You won't need any complex coding to get started. Our guided setup allows you to connect your systems and configure your AI-powered workflows quickly, so you can see improvements in your ai search in virtual agent servicenow right away.
Smartcat provides enterprise-grade security with SOC 2 Type II compliance. All your content is protected with end-to-end encryption, ensuring your knowledge base and user data are secure at every stage of the process.
The ai search behavior analysis agent is a specialized tool that tracks and analyzes user queries within your ServiceNow Virtual Agent. It identifies trends, common questions that fail to find answers, and content gaps. These insights are then used to automatically suggest or create new knowledge base articles, ensuring your self-service portal becomes more effective over time.
While it improves self-service for all end-users, our platform is built for the teams that create and manage content. This includes Marketing, L&D, Technical Writing, and Customer Support departments who need to produce high-quality, multilingual knowledge base content efficiently and at scale.
Vaccaro, M., Almaatouq, A., & Malone, T. (2024). When combinations of humans and AI are useful: A systematic review and meta-analysis. Nature Human Behaviour, 8, 2293–2303. https://doi.org/10.1038/s41562-024-02024-1
McKinsey & Company. (2021). The value of getting personalization right—or wrong—is multiplying. https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/the-value-of-getting-personalization-right-or-wrong-is-multiplying
Stanford HAI. (2025). AI Index Report 2025. https://hai.stanford.edu/ai-index/2025-ai-index-report