Transform your company's documents, help articles, and internal data into an intelligent, conversational knowledge agent. Smartcat provides the platform to build and deploy knowledge based agents in AI that deliver accurate, instant answers.
Trusted by global leaders, including 25% of the Fortune 500, Smartcat is the enterprise AI platform for creating powerful knowledge based agents.
90%
Faster answer delivery
Significantly reduce time spent searching for information with a knowledge agent in AI that provides instant, accurate responses.
85%
Improved user satisfaction
Empower users with self-service support, improving user satisfaction and optimizing support team efficiency.
100%
Information accuracy
Your knowledge agent continuously learns from your approved content and human feedback, ensuring reliable, accurate information every time.
Customer support agent
Provide instant, 24/7 answers to customer queries. This allows your support teams to focus on high-value, complex issues that drive business growth.
Employee onboarding agent
Streamline the onboarding process by giving new hires a single source of truth for company policies, training materials, and internal processes.
Sales enablement agent
Equip your sales team with immediate access to product specifications, pricing, and marketing collateral, helping them close deals faster.
Technical documentation agent
Turn complex technical manuals into an interactive knowledge agent in AI, allowing engineers and developers to find information effortlessly.
Marketing content agent
Centralize brand guidelines and campaign assets into a knowledge agent that helps your team maintain consistency and speed up content creation.
L&D training agent
Deliver personalized learning paths and instant answers to trainee questions by transforming your L&D content into an interactive knowledge based agent.
1
Connect your knowledge sources
Securely link your documents, help articles, and internal data. Smartcat integrates with your existing systems to create a centralized knowledge repository.
2
Define rules and guidelines
Configure the agent's personality, tone of voice, and response parameters. Your knowledge based agent learns exclusively from your approved content.
3
Review and provide feedback
Your team provides feedback on the agent's responses. This continuous learning process ensures your agent gets smarter and more accurate with every interaction.
4
Deploy and scale
Integrate your new knowledge agent into your website, app, or internal tools using our API for knowledge base AI agent. Scale support across languages and departments seamlessly.
For SaaS companies
For e-commerce
For large enterprises
For L&D teams
for ease of setup
for response accuracy
knowledge agents deployed
reduction in support queries
75%
reduction in employee onboarding time
Smith+Nephew deployed an internal knowledge agent to give new hires instant access to all necessary information, significantly accelerating their time to productivity.
40%
decrease in customer support tickets
Discover how Stanley Black & Decker improved customer self-service with a knowledge based agent in ai example that provides instant, accurate answers 24/7.
3X
faster information retrieval for sales
Learn how Expondo empowered its global sales team with a knowledge agent, providing immediate access to product data and boosting sales efficiency.
Smartcat allowed us to build a knowledge agent that transformed our internal support. The setup was remarkably fast, and the accuracy is outstanding. Our team now spends less time searching for information and more time on strategic work.
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Discover how Smartcat's platform helps you build a custom knowledge based agent. Turn your information into interactive, intelligent assets that work for you.
So, what is knowledge based agent in AI? It's an intelligent system that uses a specific, curated knowledge base—your company's data and guidelines—to reason and provide accurate, context-aware answers. Unlike general AI, it operates from a set of explicit facts, ensuring responses are reliable and grounded in your actual information.
While standard chatbots may rely on scripts or general language models, knowledge based agents in AI like those built with Smartcat are grounded in your specific, verified data. This prevents incorrect or 'hallucinated' information, ensuring that every answer is trustworthy and aligned with your brand.
A great knowledge based agent in ai example is an automated customer support assistant on a website. It draws from a company's product manuals and FAQs to answer specific customer questions about features or troubleshooting, freeing up human agents for more complex issues. Other examples include internal HR bots or sales enablement tools.
Absolutely. Smartcat enables you to create purpose-built knowledge bases that work seamlessly across languages and departments. Your knowledge agent continuously learns from your approved content and human feedback, getting smarter and more accurate with every interaction.
Smartcat provides an easy-to-use API for knowledge base AI agent integration. You can seamlessly connect your agent to your website, CMS, internal applications, or any other digital touchpoint to provide instant answers wherever your users are.
Smartcat's platform is built for global content. You can create a knowledge base in one language and instantly deploy it across multiple languages. The platform combines your knowledge agent with our industry-leading AI translation and localization technology for a seamless multilingual experience.
Security is paramount. Smartcat employs enterprise-grade security with SOC 2 Type II compliance. Your data is used exclusively to train your private knowledge agent and is never shared or used for any other purpose, ensuring your company's information remains confidential.
Gartner. (2023). The Future of Conversational AI in the Enterprise. Gartner Research.
Forrester. (2024). The Economic Impact of AI-Powered Knowledge Management. A Forrester Total Economic Impact™ Study.
MIT Sloan Management Review. (2023). Leveraging Internal Knowledge with AI Agents.