Elevate your service with an AI customer agent. Handle agentic ai customer queries in any language, 24/7. Discover how agentic AI customer support transforms your workflow.
Many of the world's leading companies use Smartcat. They trust our enterprise AI platform for their global customer communications.
70%+
Lower Support Costs
Use an ai customer agent to automate routine tasks. This helps reduce operational expenses significantly.
50%
Faster Resolutions
Provide instant answers to common questions. This increases your team's overall throughput and efficiency.
100%
Consistent Quality
Ensure a uniform brand voice and high standards. Our customer support agent ai learns from your team's feedback.
Brand Voice Agent
Ensure every interaction aligns with your brand's tone. This applies to all human and AI customer communications.
Ticket Routing Agent
Automatically analyze and route support tickets. Send them to the correct department for faster resolution.
Knowledge Base Agent
Turn resolved tickets into new, multilingual help articles. This continuously improves your self-service options.
Sentiment Analysis Agent
Monitor communications for tone and sentiment. Flag at-risk customers for proactive intervention by your team.
Vulnerable Customer Agent
This customer support agent ai is trained to detect vulnerability cues. It immediately escalates the case for sensitive handling.
Churn Prevention Agent
Proactively analyze usage and feedback to identify churn risks. It also finds upsell opportunities for your teams.
Customer Success Agent
Leverage a customer success ai agent to monitor account health. It helps increase retention and lifetime value.
Multilingual Support Agent
Provide instant support in over 280 languages. Scale for peak seasons without adding to your headcount.
1
Choose Your Agents
Select from a library of specialized ai for customer support agents. They are designed for tasks like translation and ticket classification.
2
Connect Your Systems
Connect Smartcat to your existing helpdesk, CRM, and platforms. We integrate with tools like Zendesk, Intercom, or Salesforce.
3
Train the AI
Your agentic ai customer support system learns from your knowledge base. It also uses past tickets and human feedback to improve.
4
Go Live
Let the AI handle repetitive tasks. Your team can then focus on complex issues and building stronger customer relationships.
E-commerce
SaaS & Tech
Global Enterprise
Customer Success
Easy to set up
Simple to use
global clients
of the Fortune 500 use our platform
70%
reduction in response time
Smith+Nephew dramatically improved their global support response time with Smartcat's intelligent automation.
30%
increase in agent capacity
Discover how this global company expanded support capacity with agentic ai customer support while maintaining brand voice.
50%
higher productivity with AI
Learn how organizations achieve better support outcomes. They use fewer resources with our AI agent platform.
Smartcat's ai for customer support agents has completely changed how we handle our global operations. We now offer instant support in languages we never could before. It's helped us grow our service without the usual headaches.
”Explore case study →
See how our curated ai customer agent library can help you reduce costs. Boost satisfaction and deliver flawless multilingual support.
An ai customer agent is a smart system that handles customer interactions. Unlike simple chatbots, Smartcat's agentic ai customer support is dynamic. It understands context and manages entire processes. It also learns from every interaction.
This is a great question. So, how do ai agents enhance the customer journey? They provide instant, 24/7 responses in the customer's native language. This leads to faster resolutions. It also creates a more personalized experience for everyone.
Let's cover how do ai agents handle vulnerable customer identification. Our agent is trained on linguistic and contextual cues. It identifies signs of distress or confusion. Once detected, it automatically escalates the interaction to a human agent.
The future of customer experience embracing agentic ai mckinsey and other thought leaders suggest is a hybrid model. AI handles speed and data. Humans provide empathy, strategy, and complex problem-solving. This synergy creates a hyper-efficient and scalable service model.
You may wonder how agentic ai is revolutionizing customer service. It allows businesses to scale support globally without proportional cost increases. It automates repetitive agentic ai customer queries. This frees up human agents for high-value work.
Yes. Our API and pre-built connectors make it easy. You can embed our ai for customer support agents directly into your current workflows. It works with systems like Zendesk or Salesforce.
Absolutely. We are SOC 2 Type II compliant. We use end-to-end encryption and robust data protection. Your sensitive information is always secure with our customer care ai agent.
Vaccaro, M., Almaatouq, A., & Malone, T. (2024). When combinations of humans and AI are useful: A systematic review and meta-analysis. Nature Human Behaviour, 8, 2293–2303. https://doi.org/10.1038/s41562-024-02024-1
McKinsey & Company. (2021). The value of getting personalization right—or wrong—is multiplying. https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/the-value-of-getting-personalization-right-or-wrong-is-multiplying
Stanford HAI. (2025). AI Index Report 2025. https://hai.stanford.edu/ai-index/2025-ai-index-report