AI Platform for Patient Experience Management in Healthcare, Telemedicine

In healthcare and telemedicine, delivering an exceptional patient experience means making every touchpoint accessible, culturally relevant, and available in each patient’s preferred language. For Tebra, a leader in digital healthcare innovation, the challenge is clear: how to provide a consistent, compliant, and engaging patient journey—across languages—without the delays and complexity of traditional content creation and translation workflows. Sequential, manual processes often lead to bottlenecks, outdated information, and fragmented patient communications that limit reach and impact.

1. Simultaneous Content Creation and Localization with AI Agents
Smartcat’s AI Agents enable Tebra to create, translate, and localize all content types in parallel. Whether it’s patient education videos, appointment reminders, intake forms, or telemedicine instructions, content is available in every supported language from day one—ensuring every patient receives timely, accurate, and culturally relevant information.

2. Continuous Learning: Human Expertise Makes AI Smarter
Every edit, review, and feedback loop from Tebra’s clinical experts or healthcare linguists is captured by Smartcat’s AI Agents. This human-in-the-loop process ensures that medical terminology, compliance standards, and Tebra’s unique brand voice are learned and applied consistently—driving ever-increasing accuracy and quality with each project.

3. Effortless Synchronization Across Channels
When Tebra updates an intake form, patient portal, or compliance document, Smartcat’s centralized platform ensures those changes are reflected instantly across all languages and digital channels. This eliminates the risk of outdated information and supports patient safety, regulatory compliance, and a seamless patient experience.

4. On-Demand Access to Healthcare Linguist Expertise
Smartcat connects Tebra with a global network of 500,000+ vetted linguists, including medical and healthcare communications specialists. AI-powered sourcing ensures the right expert is matched to each project—removing the need for manual vendor management and accelerating project timelines.

5. Revitalize and Localize Legacy Content
Smartcat’s asset extraction technology enables Tebra to recover and localize legacy materials such as archived training modules or patient education resources, even when original files are missing. This unlocks valuable content, making it accessible and relevant for today’s multilingual patient populations.

6. Transparent, Usage-Based Pricing
With Smartcat, Tebra pays only for the content delivered—measured by words translated or projects completed—ensuring predictable costs and direct alignment with business outcomes as patient engagement initiatives grow.

7. Seamless Integration with Tebra’s Digital Ecosystem
Smartcat integrates with Tebra’s existing systems, including electronic health records, patient portals, and telehealth applications. Language updates and new content are synchronized automatically, reducing IT burden and supporting healthcare compliance requirements.