AI-First Technical Writer at Smartcat
8+ years in technical documentation and editing across SaaS
Documentation, customer education, and content editing
University of Chicago
Georgetown University
Technical writing
Documentation
AI-first documentation
Customer education
Agile workflows
Content editing
I am a documentation professional, editor, and digital content creator with experience in technical communication, Agile workflows, customer education, and user support. I create and maintain accurate documentation, edit for clarity and consistency, produce polished training content, and bring a collaborative, user-focused approach to every project.
Feb 2026 — Present · 5 mos
Sep 2021 to Feb 2026 · 4 yrs 5 mos
Sep 2017 to Sep 2021 · 4 yrs
AI-First Technical Writer at Smartcat
8+ years in technical documentation and editing across SaaS
Documentation, customer education, and content editing
University of Chicago
Georgetown University
Technical writing
Documentation
AI-first documentation
Customer education
Agile workflows
Content editing
Smartcat’s content goes through a rigorous editing and fact-checking process that includes reviews by insurance agents, data scientists, and multiple editors with years of experience in insurance and personal finance. We vet every article and report for: accuracy, educational value, objectivity, enjoyability.