Qualifications
Customer education and automation leader with 10+ years across SaaS and higher education
Built Smartcat's customer education function from the ground up
Podcast guest on customer education and automation (The Digital Customer Experience; Customer Educated)
Education
MBA, The College of St. Scholastica
M.A., Educational Technology Leadership, George Washington University
B.A., History & Technology Studies, Grinnell College
Expertise
Customer education strategy and automation
Scalable training workflows with AI
Instructional design and LMS optimization
Cross-functional enablement and change management
Future-of-work and remote collaboration
Eric Mistry is a customer education, automation, and AI expert and a former Smartcat contributor. As Customer Education Manager at Smartcat, he built the company’s customer education programs from the ground up—empowering users to thrive in agentic AI workflows and fully leverage the Global Content AI Platform. With over a decade of experience across SaaS and higher education, he blends deep instructional-design knowledge with systems thinking to create scalable, AI-enhanced learning experiences.
Experience
Customer Success Manager + AI & Automation Transformation Lead at Zapier
Sep 2025 — Present · 10 mos
Customer Education Manager at Smartcat
Mar 2025 to Sep 2025 · 6 mos
Strategy & Shared Services Operations Manager at Contentsquare
Mar 2024 to Jan 2025 · 10 mos
Customer Education Operations Manager at Heap
May 2023 to Mar 2024 · 10 mos
Senior Instructional Designer at Heap
Nov 2021 to May 2023 · 1 yr 6 mos
Qualifications
Customer education and automation leader with 10+ years across SaaS and higher education
Built Smartcat's customer education function from the ground up
Podcast guest on customer education and automation (The Digital Customer Experience; Customer Educated)
Education
MBA, The College of St. Scholastica
M.A., Educational Technology Leadership, George Washington University
B.A., History & Technology Studies, Grinnell College
Expertise
Customer education strategy and automation
Scalable training workflows with AI
Instructional design and LMS optimization
Cross-functional enablement and change management
Future-of-work and remote collaboration
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