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Qualifications
Director of Learning Services and Customer Education at Intradiem
Over 25 years in learning and development with 12+ years of management experience
Training and L&D leadership at Caliber Home Loans, Exeter Finance, JPMorgan Chase, and HSBC
Expertise
Learning & development
Customer education
Instructional design
Facilitation
Sales training
Team leadership
Learning and Development Professional with over 25 years of experience in the field and over 12 years of management experience. A skilled leader with excellent communication and interpersonal skills and a proven ability to build strong business relationships at all levels within a company.
Experience
Director of Learning Services and Customer Education at Intradiem
Jan 2025 — Present · 1 yr 6 mos
Manager of Learning Services at Intradiem
May 2022 to Jan 2025 · 2 yrs 8 mos
Retail Sales Training Manager at Caliber Home Loans
Oct 2016 to May 2022 · 5 yrs 7 mos
Training Manager for Operations, Servicing, and Sales at Exeter Finance Corp
Aug 2015 to Sep 2016 · 1 yr 1 mo
Educator at LISD
Jul 2013 to Jun 2015 · 1 yr 11 mos
AVP of HE BK and FCL Quality Assurance Department at JPMorgan Chase
Feb 2011 to Apr 2013 · 2 yrs 2 mos
Recent articles and events
Qualifications
Director of Learning Services and Customer Education at Intradiem
Over 25 years in learning and development with 12+ years of management experience
Training and L&D leadership at Caliber Home Loans, Exeter Finance, JPMorgan Chase, and HSBC
Expertise
Learning & development
Customer education
Instructional design
Facilitation
Sales training
Team leadership
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