Enhance Technical Support Content Curation and Archiving with Smartcat
Large organizations depend on technical support documentation to resolve issues quickly and retain critical knowledge. However, outdated or inconsistent documentation can degrade customer satisfaction and impede learning and enablement efforts. For Heads of L&D and Enablement, maintaining synchronized, high-quality technical content aligned with product updates is essential for effective training and skill development.
Trusted by Fortune 1000 brands to power global content:
Transform Technical Support Content with Smartcat
Streamline curation, archiving, and knowledge sharing with AI-powered workflows. Keep your technical documentation accurate, accessible, and always up to date.
Key Benefits for Technical Support Teams
- Support Ticket Resolution Improvement: Reduce time to resolve support tickets by streamlining documentation.
20–30% reduction in resolution time - Increase in Knowledge Article Accuracy: Enhance the reliability of support content for better customer outcomes.
15–25% accuracy rate increase - Training Resource Utilization Boost: Drive higher usage of knowledge articles in technical training programs.
Up 30% usage rate increase
See the Smartcat Difference: Before & After
- Manual Content Drafting → AI-Assisted Drafting: Accelerate content creation with AI-driven precision and consistency.
- Disorganized Review Process → Automated Review Workflow: Streamline collaboration and approvals with workflow automation tools.
- Limited Quality Verification → Automated Quality Assurance Checks: Ensure high content accuracy through continuous automated validation.
- Improve → Continuous improvement: Turn process insights into repeatable optimization loops.
Get consistent enterprise localization quality
Much more than a static machine translation, Smartcat AI chooses the best automatic translation to suit your content from eight of the world’s most advanced translation engines. Get up to 99% translation accuracy from AI alone, in seconds. Smartcat maintains your exact file formatting in your translated document.
Leverage Smartcat’s adaptive AI translation tools, including glossaries and memories, which update in line with your edits to drive consistency thanks to advanced machine learning capabilities.
Enjoy direct access to, and full transparency of, the world’s largest network of vetted professional translators (500,000+).
No more middle party translation agencies hiding translator identities. This way, you know exactly who is working on your translation projects. As a result, you are able to drive quality consistency higher.
AI linguist sourcing to meet your specific needs
Instant access to 50% of the global linguist market. Psst, that’s 100x the size of big agency pools. Yes, 100x!
Smartcat’s unique, proprietary AI automatically identifies expert linguists based on an analysis of your content to turbocharge your translation process
Send us a translation request for proposal to find out exactly how Smartcat can help
Discover exactly what Smartcat’s translation service would look like in practice for your organization with a detailed response to your RfP!
Solution Overview: how Smartcat delivers value
Unparalleled intelligence
A central system of record for multilingual content feeding an AI-based automatic translation system that learns your linguistic preferences to improve every subsequent translation.
Faster time to market
End-to-end project lifecycle control, collaborative translation workflows viewed at any step, and highly customizable management preferences and user permissions.
Unrivaled quality
AI sourcing of specialist professional linguists based on performance and subject matter expertise from the world’s largest global linguist marketplace (500,000+) to complement Smartcat’s high-performing AI translation.
Enhance Technical Support Content Curation and Archiving with Smartcat
Ready to transform your technical support content? Book a demo to see Smartcat in action or sign up free to get started today.
Frequently Asked Questions
How does Smartcat improve technical support content curation?
Smartcat automates drafting, review, and quality checks, ensuring your technical documentation stays accurate and up to date.
What measurable benefits can large organizations expect?
Organizations typically see a 20–30% reduction in support ticket resolution time, a 15–25% increase in knowledge article accuracy, and up to 30% higher training resource utilization.
How does Smartcat ensure content accuracy?
Automated quality assurance checks continuously validate documentation, reducing errors and maintaining high standards.
Can Smartcat streamline our review and approval workflows?
Yes. Smartcat’s automated review workflow enables faster, more collaborative approvals, eliminating bottlenecks.
Is Smartcat suitable for large, distributed teams?
Absolutely. Smartcat is designed for global teams, enabling synchronized, high-quality technical content aligned with product updates and training needs.