Don DePalma

Industry analyst, author, and corporate strategist with expertise in business- and marketing-focused application of technology. Regularly publishes syndicated research, authors articles, and writes a blog at www.csa-research.com. Lectures and writes frequently on the topics in global business, cross-border marketing, application and content management, global customer experience, and globalization. The first edition of "Business Without Borders: A Strategic Guide to Global Marketing" was published by John Wiley & Sons. An updated edition is available at online booksellers and at select book stores. Specialties: Globalization, localization, translation, linguistics, natural language processing and understanding, machine learning, internationalization, global marketing, global customer experience, return on investment, intersection of IT and globalization.