Qualifications
Director of Community & Customer Engagement at Smartling
Former Head of Community at Bureau Works and Global Brand Champion at Acclaro
Creator of the LocLife series and host of the Merging Minds podcast
Expertise
Localization
Community building
Social selling
Customer engagement
Enterprise sales
Translation management software
Javi Diaz is Director of Community & Customer Engagement at Smartling, where he builds relationships across the localization community through events and conversations. He has spent his career at the intersection of sales and community in localization, previously serving as Head of Community at Bureau Works and Global Brand Champion at Acclaro, where he created the LocLife series. Earlier he drove enterprise sales for translation management software at Phrase.
Experience
Director, Community & Customer Engagement at Smartling
Sep 2025 — Present · 10 mos
Head of Community at Bureau Works
Sep 2023 to Aug 2025 · 1 yr 11 mos
Global Brand Champion at Acclaro
May 2020 to May 2023 · 3 yrs
Global Brand Champion at Bureau Works
Jun 2018 to May 2020 · 1 yr 11 mos
US Sales Representative at Phrase
Apr 2017 to Jun 2018 · 1 yr 2 mos
Senior Business Development Manager at Phrase
May 2015 to Apr 2017 · 1 yr 11 mos
Recent articles and events
Qualifications
Director of Community & Customer Engagement at Smartling
Former Head of Community at Bureau Works and Global Brand Champion at Acclaro
Creator of the LocLife series and host of the Merging Minds podcast
Expertise
Localization
Community building
Social selling
Customer engagement
Enterprise sales
Translation management software
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