Product Manager at Smartcat

Location: Boston, USA / Moscow, Russia / Remote /

We’re looking for a Product Manager to join the Smartcat team and improve the day-to-day product experience for all our customers. We need a user advocate who is passionate about making products better, and whose analytical thinking allows them to absorb the feedback, get to the bottom of a problem, and present unambiguous solutions that align with the overall product roadmap. An ideal candidate not only knows how to build great UX, but also works with data to gather insights, and has a technical background to be able to speak developers' language and understand the technical complexity of the product.

Mission

Smartcat develops collaboration software that allows a multi-sided marketplace of brands, agencies, and freelance linguists to translate content together. Your mission will be to increase our platform adoption and satisfaction across all user roles, ultimately making our product the go-to TMS/CAT solution on the market, and to make tens of thousands of Smartcat customers’ project managers and hundreds of thousands of freelancers more productive and happy.

Your outcomes

  • Collect and process information from all the relevant sources (customer feedback and requests, ux improvement ideas, etc.). Use data and customer development to prioritize it, build and maintain your team's backlog.

  • Use data to identify user journeys and bottlenecks, then measure how the implemented changes improve the user experience and conversion rates along their journey.

  • Work with designers and software developers to plan the development sprints, track the execution and help the team deliver results on time.

Requirements

  • Ability to deeply understand the Smartcat product strategy and the platform’s functionality. We are building a market network for the global language industry, while engaging several sides of the marketplace and running several products combined in the all-in-one platform offering.

  • At least 5 years of experience working as a product manager or a product owner.

  • Experience working with software developers and driving product development from inception and design to delivery and analytics.

  • Fluent Russian and English, both written and spoken.

  • Exceptional communication skills to interact with colleagues, customers, and partners.

  • Growth-oriented mindset.

  • Integrity, full commitment, and a strong sense of ownership.

  • Experience working in a highly intense startup environment, requiring extreme focus, a sense of urgency, and persistence to break through.

  • Openness to feedback and alternative opinions and ideas.

  • Comfortable working with remote teams across time zones. 

  • Easy-going personality, high tolerance to cultural differences.

Why joining Smartcat might be your best move so far

  • The ongoing rise of the content economy is causing a massive shift in the language industry. All today’s megatrends — big data, artificial intelligence, machine learning — are converging in it at lightning speed. Smartcat’s disruptive business model taps into this $50b industry with a market network where buyers and suppliers connect, collaborate, and leverage our free-to-use workflow SaaS. The next decade will be the era of market networks and reinventing the $10 trillion service economy, and we’re pioneering this global transformation in all things language-related.

  • You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work, and millions of people exchange knowledge and ideas in the world. 

  • While the language industry is big and fragmented enough to keep us busy building a billion-dollar company in the next few years, we are already seeing how the network naturally expands to adjacent language and content-related verticals, expanding our TAM and making our journey even more exciting. 

  • We are a global team of 100+ enthusiastic people, with hubs in Boston, Amsterdam, Limassol, Moscow, and Hong Kong — and our users and partners are scattered all around the globe. We’re eager to succeed and transform the world of language services for the better. We grow aggressively while preserving our culture of empathy. As diverse as we are, we love working and having fun together, and we’re sure you’ll love working with us too. 

  • Smartcat is backed by Matrix Partners, FJ Labs, and other top VC firms focusing on SaaS and marketplace startups (you might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp and Quora in their portfolios). This helps us innovate at a fast pace and learn from top professionals in other industries. 

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